Store Policy
CUSTOMER CARE
At Lumi Mommy, we’re committed to providing a smooth and supportive shopping experience. If you have any questions about a product, your order status, shipping, returns, or anything else, please reach out using the contact form on our website.
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How to contact us: Submit the website contact form and include your order number (if applicable) and a clear description of your request.
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Response time: We typically respond within 1–2 business days (excluding weekends and holidays).
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Order help: If you’re contacting us about an order, please include the name used at checkout and the email address associated with the purchase.
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Issues with an order: If your order arrives damaged, defective, or incorrect, contact us as soon as possible so we can help resolve it
PRIVACY & SAFETY
Your privacy and safety are important to us. Our website is hosted on the Wix platform, and Wix is responsible for the platform-level security measures that help protect your information.
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Secure payments: All payments are processed through Stripe, a secure and trusted payment provider. We do not store your full card details on our servers.
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Use of information: We use the information you provide (such as name, email, shipping address, and order details) to process orders and provide customer support.
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Data sharing: Information is shared only as needed to operate the store (for example, payment processing via Stripe and shipping/fulfillment services).
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Questions: If you have any privacy or safety questions, please contact us via the website contact form.
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL (coming soon)